Refund policy
Returns & Exchanges:
Our team at Alchemix wants you to love your purchase! If you are not fully satisfied, we accept returns within 30 days of delivery. The item must be unused, unopened, in its original condition, and in the original packaging to qualify for a return or exchange.
How to return an item:
1. Contact our customer service team at info@alchemix.co within 30 days of receiving your order to initiate a return.
2. Once approved, you will receive a Return Authorization (RA) number and instructions on how to return your item.
3. Please pack the item securely and ship it back to us using a trackable shipping method. The customer is responsible for return shipping costs.
Refunds:
Once we receive your returned item, we will inspect it and process your refund to the original payment method within [5-7 business days]. Please note that shipping charges are non-refundable.
Damaged or Defective Items:
If you receive an item that is damaged or defective, please contact us within 7 days of delivery with photos of the damage or defect. We will issue a replacement or refund, including any shipping charges, as appropriate.
Non-returnable Items:
For health and hygiene reasons, any open or unsealed syrups, bitters, blends, or garnishes may not be returned.
If you have any questions about our processing, shipping, or return policy, please don’t hesitate to reach out to our customer service team at info@alchemix.co.
Subscription Cancellations:
All subscriptions renew on the 27th of each month. Any cancellation requests must be submitted at least four (4) business days prior to the renewal date. You may cancel your monthly subscription anytime after 30 days or 1 full billing cycle by accessing it through your Alchemix Shop account or by reaching out to our customer service team at info@alchemix.co.