Shipping policy

Processing, Shipping, and Return Policy

Processing Time:

We aim to process all orders within 1-2 business days, excluding weekends and holidays. You will receive an order confirmation email once your order has been placed, and another email once your order has been shipped. Please note that orders placed on weekends or holidays will be processed on the next available business day.

Shipping:

We offer economy, standard, and expedited shipping options. Shipping costs are calculated at checkout based on the selected shipping method and delivery address. Once your order has been shipped, you will receive a tracking number to monitor your package’s progress. Delivery times may vary depending on your location.

Please note:

• We currently ship to all 50 states in the USA.

• Shipping times are estimates and may vary due to unforeseen circumstances like weather or other external factors.

• Any customs duties or taxes are the responsibility of the customer.

Returns & Exchanges:

Our team at Alchemix wants you to love your purchase! If you are not fully satisfied, we accept returns within 30 days of delivery. The item must be unused, unopened, in its original condition, and in the original packaging to qualify for a return or exchange.

How to return an item:

1. Contact our customer service team at info@alchemix.co within 30 days of receiving your order to initiate a return.

2. Once approved, you will receive a Return Authorization (RA) number and instructions on how to return your item.

3. Please pack the item securely and ship it back to us using a trackable shipping method. The customer is responsible for return shipping costs.

Refunds:

Once we receive your returned item, we will inspect it and process your refund to the original payment method within [5-7 business days]. Please note that shipping charges are non-refundable.

Damaged or Defective Items:

If you receive an item that is damaged or defective, please contact us within 7 days of delivery with photos of the damage or defect. We will issue a replacement or refund, including any shipping charges, as appropriate.

Non-returnable Items:

For health and hygiene reasons, any open or unsealed syrups, bitters, blends, or garnishes may not be returned.

If you have any questions about our processing, shipping, or return policy, please don’t hesitate to reach out to our customer service team at info@alchemix.co.